30-day satisfaction promise.
Fragrance is deeply personal. If a Scentodore doesn’t work on your skin, we’ll make it right — full refund on unopened bottles, store credit on opened ones.
Policy at a glance
Any unopened bottle returned within 30 days of delivery is refunded in full to the original payment method.
Opened bottles cannot be restocked, but we’ll issue store credit within 30 days if the fragrance isn’t working on your skin.
If your bottle arrives damaged, send us a photo within 7 days and we’ll ship a replacement immediately — no return required.
Personalised or engraved bottles are final sale, but we’ll always work with you if there’s a genuine issue — email our concierge.
How to initiate a return
1. Email us with your order number and reason for return.
2. We reply within 1 business day with a pre-paid return label.
3. Pack the bottle in its original carton with protective wrapping.
4. Drop it at any authorised courier location — we track it back to our Canadian atelier.
5. Refunds process within 5 business days of receipt; store credits are issued immediately.
Exchanges
If a fragrance isn’t what you hoped for, we’re happy to work with you on an exchange for a different Scentodore. Email us within 30 days and we’ll walk you through it.
Final sale items
10ml sample vials, gift cards, and personalised/engraved products are non-refundable except in the case of manufacturing defect or shipping damage.
Damaged or incorrect orders
If we shipped the wrong item, or your bottle arrived damaged, that’s our mistake to fix. Send a photo within 7 days and we’ll re-ship the correct item at our cost.